Refunds are taken on a case-by-case basis. With virtual classes, the customer may access the class at any time within the year of purchase, and therefore are rarely occasions where a refund would be issued after-the-fact, as the customer will receive the training and subsequent certification.
With in-person trainings, payment is made in advance, if the customer cancels within:
· 30-days prior to the event, the entire amount
will be refunded minus a $15 handling fee.
· 14-days prior to the event, 50% will be refunded.
· No refunds will be issued for cancellations less
than 14-days in advance.
Exchanges can be made and will also be taken on a case-by-case basis. Typically, any class paid for by the customer may be exchanged for another class of equal value (i.e. the same number of CEUs).